Renewals at Simply.com

When your product or domain is about to expire, you will receive a series of email reminders from Simply.com that it is soon time to renew your web hosting or domain. It is important to emphasise that web hosting and domain are renewed separately, and do not necessarily follow the same period – therefore read the reminders you receive carefully.

If a product is not renewed, it will be suspended for 14 days and thereafter deleted; the product will then be considered terminated.

It is extremely important to keep the email address you have provided us up to date; without a correct email address you will receive no reminders and therefore you risk losing your product. If you have provided a mobile phone number, we will also remind you via SMS.

Both web hosting and domain can be renewed via our Control Panel, under the “Administration” menu item.

¶Automatic renewal

You can conveniently set up a payment card in our Control Panel and enable automatic renewal for your products with us. We will then automatically renew your products and domains when they approach expiry.

You can at any time disable automatic renewal by cancelling the product through our Control Panel.

¶Cancel / delete a product

If you wish to cancel or delete a product, this must be done via our Control Panel.

Select the relevant product you wish to delete/cancel, then click “Cancel” and follow the instructions on the page carefully.

A cancellation can always be reversed.

¶Delete Simply.com account

You can delete a Simply.com account when there are no active products on it. This is done from the front page of our Control Panel.

¶Delete Simply.com user

You can delete a Simply.com user if there are no accounts assigned to them. This is done from the front page of our Control Panel.