Privacy Policy

This privacy policy applies to you as a visitor or a customer at

Are you a customer at and looking for our Data Processor Agreement? See our Compliance-page.

Go to Compliance

Your personal information

As a hosting provider, one of our most important tasks is to secure your data that you entrust us and that you always live up the security demands from your customers. But we don't only just ensure the security of your customer's data, we also take good care of the personal data we have collected from you when you became a customer with us.

In the following is given a description of's privacy policy, with information about which types of personal information we collect, when this happens, and how we process your personal information.

When you enter into agreement with A/S or use our website, you accept that A/S processes your personal information according to applicable law on the protection of personal information and this privacy policy.

Management and relevant personel at have access to the information about you which is registered.

The data controller for personal information which is collected upon the sale of products, use of services, or use of the website, is: A/S, HĂžjvangen 4, 8660 Skanderborg, Danmark, VAT-no: DK-31277477

What is personal information?

The term personal data covers all information that may be used to identify a person, including but not limited to his first and last name, age, gender, personal address or other physical address, e-mail address or other contact information.

What personal information do we collect?

If you want to buy and receive products or services from, we need to collect certain personal information to complete the transaction and to offer you our services.

When you are being asked to provide personal data, you have the right to reject. If you choose not to supply the personal data that are necessary to be able to offer you a product or service, will you not be able to use the corresponding product or service. collects and processes your personal data when, on our website, you do any of the following:

  1. Completing a purchase of our products or order one of our services.
  2. Creating a customer account
  3. Subscribe to our newsletter
  4. Creating a support ticket

If you begin an order at, which is not completed, we delete the information we have stored about you after 30 days.

When you purchase a product on, we collect the following data:

  1. Name
  2. Address
  3. Country
  4. Phonenumber
  5. Email
  6. Company name
  7. VAT-number
  8. IP address
  9. Credit card type
  10. Credit card-token

You can optionally provide the following personal information in your control panel:

  1. Facebook UserID
  2. Mobile phone number
  3. Passport number
  4. Social security number

What do we use your personal information for?

Your ordinary contact information

Your name and address are required for us to be able to deliver a product or a service you purchased through us.

We collect your Email-Address to be able send you a order confirmation and information about your product

If you during a registration process or through our webpage have given us your approval, we use your contact information to offer you a more efficient customer service and support.

Your credit card data

At no point does store card data used for online payments, and all communication during order and payment is encrypted.

All administrative sites as well as sites that could include sensitive information is SSL encrypted and PCI certified.


To provide optimal security, all customers' passwords are stored either encrypted, or as hash value.


If you during a registration process or through our web page have given you approval, we will use your email in a send out of a newsletter.

You can subscribe to or unsubscribe from the newsletter at any time. All newsletter emails also include a link to unsubscribe.

If the use of your personal data is based on your acceptance, then you have the right to retract the acceptance at any time.

Logging your IP address

We log your IP address to check unauthorized use or abuse of our products and services or in other ways detect, investigate or prohibit activities that can violate our policies or be illegal.

Such treatment will take place as part of our legitimate interest as data controller.

The data is used to analyze trends, administrate or optimize offerings and to monitor the use of our webpage.

We store your personal data on our own servers, located in physical data centers in Denmark.

Who do we share personal information with?

We will never sell your information to a third party.

We can share you personal information with our holding company and other related companies

We only share your personal data with third parties under certain circumstances, which are the following: only passes on personal information if required to by law, or if a court order is present.

Payment makes use of payment and payment acceptance providers when you use a credit card to pay for your service. Here we make use of:

Nets A/S, Onpay A/S.

Domain registration makes use of different providers for registration, transfer, and management of the domain names you purchase through us, including:

IIS, DK Hostmaster, KeySystems, Joker, Hexonet, Ascio.


In addition, we have a number of sub-processors to whom we can transfer personal information.

See whom we use as sub-dataprocessers on

Tacking & marketing

We have a legitimate interest in being able to further develop, market and improve the products and services we offer. Therefore, we use personal data in the setup and maintenance of our products and services, in connection with our marketing activities, and we can use personal data for troubleshooting and administrative purposes.