As the owner of a webhosting plan you may need to give other people access to your account and webhosting. This could be a developer or someone who will help manage your domain and webhosting. At Simply.com it is easy and secure to do this through our user system. This article explains how you can do it and what you need to watch out for to avoid problems.

• User access
  • Best practices
• Other access
  • FTP login
  • WordPress access

¶User access

At Simply.com you have an account that can contain one or more domains and webhostings. To access the account you use your login, also called a Simply.com user.
Multiple users can have access to an account so that you can collaborate on managing the domains. User access for an account is managed in the control panel by selecting Account in the left‑hand menu and then Account administration.

Under the heading “Users” you can see which people have access to the relevant account. Below that is the “Add user access” button where you can send user invitations to new users, or give existing users access to the account. Each user also has a red cross, which you can use to remove that user’s access to the account.

¶Best practices

• Never give access to someone you do not trust.
• NEVER share your Simply.com user login with anyone.
• All users have the same rights regarding administration of the account and the products on it.
• Remember to remove user access again if a person only needs temporary access.
• All users have access to product passwords (FTP, MySQL, etc.). Always change the password if you remove a user’s access.
• All users have access to all products on the account. If a person only needs access to a single domain we recommend transferring that domain to their own account, which they can then be given access to. You can read how a product is transferred in our FAQ
• To secure your own login as much as possible we strongly recommend enabling two‑factor login on your user. We support two‑factor login via authenticator apps such as Authy, Google Authenticator, Microsoft Authenticator, etc. Two‑factor login is activated in the control panel by clicking your username at the top right and selecting “User profile”. On the following page there is a button to enable two‑factor under the heading “Security”.

¶Other access

In some cases a person probably does not need full access to your Simply.com account. For example, a developer may only need FTP access, or a login to WordPress (or a similar CMS).

¶FTP login

FTP gives access to upload, delete and edit files on your website. Some web developers can get by with just logging into FTP to make the necessary changes.
If that is the case, they only need a username and FTP password. Each webhosting plan has one FTP login. You can find the login details in the control panel under Administration → Login details after selecting your webhosting.
If you have shared FTP details with a developer and they are finished using them, we recommend that you change the password. This is done under Administration → Change password.
Note that FTP access also allows viewing any passwords that may be stored in files on the webhosting, as well as editing and placing files on the webhosting.

¶WordPress access

WordPress sites have their own separate user system. If you need to make changes to a WordPress site it is usually enough to create a user in WordPress, which then allows access to create new posts and pages or edit the site’s design.
To grant access to a WordPress site, log in to the WordPress administration. Under Users in the menu you can select Add New. Here you fill in a username, e‑mail, password, etc. to create the new login, which can then be given to the person.
We recommend that you change the password the first time you log in.

WordPress has a range of different roles that grant different permissions on the site. The “Admin” role has full access while “Author”, for example, can only add and manage posts. You can read about the various roles on WordPress