Support articles: PHP

1-click installation of WordPress and other systems

Use 1-click in the control panel to install WordPress and other systems for free on your web hosting in about a minute – included in all PHP web hosting plans.

Block access from selected IP addresses or countries

Block individual IP addresses, IP ranges or countries in .htaccess using Require rules and the X-Country-Code header.

Changing PHP settings with .htaccess

Learn how to change PHP settings such as error messages, upload size, session timeout and memory limit with an .htaccess file on your web hosting.

Clear cache on the web server

We have no server cache; clear any CMS/plugin or browser cache yourself, e.g. with CTRL+F5.

Connect via SSH

Learn how to connect to your web hosting via SSH using ssh.simply.com – generate a key pair and upload your public key in the control panel.

Custom error pages

You can create your own error pages on PHP hosting by adding a .htaccess file with an ErrorDocument line, e.g. for 404 errors.

How do I remove my temporary URL

Remove or redirect your temporary URL by updating the CMS settings to your own domain or by adding a rewrite rule in .htaccess.

HTTP 403 Forbidden

403 Forbidden means the web server rejects the request, e.g. due to a missing index file, .htaccess blocking or CMS – not something Simply.com has set up.

HTTP 429 / 454 / 455 Blocked

HTTP 429, 454 and 455 are blocks from our firewall – here you can see the causes, how the security check works, and how to resolve the block.

HTTP 500 / 502

HTTP 500 is usually caused by errors in .htaccess or PHP code, while HTTP 502 occurs when cookies/headers are too large – find and fix the plugin or script.

HTTP 503 / 508

HTTP 503/508 occurs due to high memory usage or too many PHP threads; track resource use in the Control Panel, optimise the site, or upgrade to a larger plan.

HTTP 556 Site is suspended

A 556 error means your webhosting is suspended, usually due to missed renewal or abuse, and you have received an email with the reason.

Outgoing connections from web servers

At Simply.com there are no restrictions on outgoing connections from web servers, so your applications can freely access external services and APIs.

Paths and folders

On PHP webhosting plans, the root folder is /var/www/[domain]/, and all website files must be placed in the public_html folder, which cannot be changed.

PHP error messages, logs and log files

PHP errors are shown in the browser by default and logged in the web server's log files, downloadable via the Control Panel; WordPress is managed via WP_DEBUG.

PHP versions, extensions & modules

At Simply.com, all PHP versions from 5.6 onwards are available, which you can switch yourself in the control panel or via .htaccess, with IonCube installed.

WordPress

Guide to setting up Redis Object Cache in WordPress: find your Redis details in the control panel, edit wp-config.php and activate the plugin.

PHP

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