Download and install FileZilla for free from https://filezilla-project.org/download.php?show_all=1
Open Site Manager.
Choose New Site.
Fill in the fields Host, User and Password, as instructed in the “FTP information” section of your welcome email (replace ue-example.com with your own domain). Under encryption we recommend selecting Use only plain FTP (insecure). Choose Normal as Logon Type.
Example:

Select the Transfer Settings tab and tick Limit the number of simultaneous connections.
Set Maximum number of connections to 3 or 4.
Example:

Then click either Connect to log onto the web server immediately, or OK to save the entered details without connecting.
Article from the support category: FTP