Telephone support is only available for Pro and Enterprise customers, with a personal PIN code; others can upgrade or use the ticket system.
At Simply.com we offer telephone support on our Pro and Enterprise suites. If you have one of these products, you can call our support team within business hours. If your question is very technical, be prepared that you may be asked to create a support ticket instead.
If you wish to call us, and have either a Pro or Enterprise suite, you can call us via our support page.
You must be logged into your account with us before the phone number appears on the page.
At the bottom of the page click Show your personal PIN code. You will then be given a PIN that you must enter when you call us.
At Simply.com we do not have a sales department and cannot help by phone with, for example, pre‑purchase questions. Instead we are happy to answer all questions in writing via our support system precisely and efficiently!
This allows us to help the most customers as quickly as possible and ensure everyone receives a response with minimal waiting time.
Yes! If you do not have a Pro or Enterprise suite, you can upgrade and call us. In our Control Panel under Administration > Change product you can upgrade your web hosting. The change happens almost instantly and will not affect the operation of your existing web hosting.
Since 2004 we have provided one of Denmark's best and fastest customer services through our ticket system. So just write, as always, we are ready to answer any questions you may have. You do not need to be an existing customer, nor be logged into the control panel to write to us.
Article from the support category: General
