Antispam

For every single email you receive, our antispam system will assess how likely it is that the email is spam.
This is done by looking at all elements of the email you receive, everything from content, structure and headers to the sending server and address.
The system also uses the previous history of the sender address and sending server.

You can see which factors have resulted in the email's categorisation under "E-mail logs" in our Mail Administration.

If the email is listed as "Delivered" in our Control Panel but is still found in the spam folder, it has been moved there by something other than our mail system, e.g. an antispam feature in the email program you may be using.

If the email is categorised as Spam, it will be placed in the "Spam" folder on the email account.

Emails in the spam folder will be automatically deleted after 30 days.

¶Train the spam filter

¶Train spam

It is possible to train the spam filter to learn which emails are spam. This is done by moving the email out of the spam folder on the email account. In the webmail, you can use the "Spam" button.

¶Train non-spam

If the antispam system assesses that an email is most likely spam, it will be placed in the "Spam" folder, which you can access either in Webmail or via your email program.
In the webmail, you can mark the email as "Not spam" so that it is placed in the inbox, or you can move the email out of the Spam folder in your email program.
When an email is moved out of the spam folder, it also improves the delivery of emails from this sender, so the chance of them being placed in the spam folder is reduced in the future.

¶Block specific senders

If you want to block emails from specific addresses, you can do so in your email program or by creating filter rules in Webmail.

However, the most important thing is to train the spam filter by marking unwanted emails as "Spam", as this teaches the system to recognise and filter similar emails in the future.

¶Newsletters

By default, our antispam system does not see newsletters as spam.
If you have subscribed to a newsletter and no longer want it, you should unsubscribe in the normal way. Usually, it is the "good" newsletters, which accept unsubscribes, that get through our spam filter.